In using this website, you are deemed to have read and agreed to the following terms and conditions:
Translated versions of content, contracts and guidelines are only provided to facilitate understanding of the English version. The provision of translations is not intended to create a legally binding agreement and the translations are not a substitute for the legal validity of the English versions. In the event of any inconsistency or conflict, the English version shall always prevail and shall take precedence over the provisions in other languages.
Please see our refund and cancellation policy here.
Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (PayPal, Stripe, and others) and customer databases (https://activecampaign.com). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provisio that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by Next Level GmbH will only be in connection with the provision of agreed services and products.
Payments are processed through third-party payment providers like PayPal, Stripe, and Woocommerce to insure the best possible customer experience and ensure the customer’s privacy. All our products are delivered as access licenses, on receipt of payment. All licenses remain property of the company. The download/access instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Any subscription services maybe be cancelled by private customers at any time. Private customers can cancel their subscriptions through the payment provider, in their user account on Next Level GmbH or by contacting our support staff. A minimum of 24 hours notice of cancellation is required. All subscriptions are protected by a 10 day refund guarantee. Customers can request a refund by contacting our support staff. Refunds are only granted within 10 days of the original payment. Refund requests that reach us outside of 10 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason.
Exclusions and Limitations