Terms and Conditions

In using this website, you are deemed to have read and agreed to the following terms and conditions:

 In this terms and conditions document as well as in our privacy policy and our disclaimer, the following terminology applies: “customer”, “client”, “you” and “yours” refer to you, the person accessing our website and accepting the terms. “The company”, “ourselves”, “we” and “us” refers to Next Level GmbH (Henceforth Next Level GmbH). “Party”, “parties” and “us” refers to both the customer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the customer in the most appropriate manner. Any use of the above terminolgy or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Translated versions of content, contracts and guidelines are only provided to facilitate understanding of the English version. The provision of translations is not intended to create a legally binding agreement and the translations are not a substitute for the legal validity of the English versions. In the event of any inconsistency or conflict, the English version shall always prevail and shall take precedence over the provisions in other languages.

Refund Policy

Please see our refund and cancellation policy here.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company access any information collected from individual customers on a need-to-know basis. Please see our full privacy policy on all details concerning your privacy, while using our website.

Confidentiality

Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (PayPal, Stripe, and others) and customer databases (https://activecampaign.com). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provisio that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by Next Level GmbH will only be in connection with the provision of agreed services and products.

Payment

Payments are processed through third-party payment providers like PayPal, Stripe, and Woocommerce to insure the best possible customer experience and ensure the customer’s privacy. All our products are delivered as access licenses, on receipt of payment. All licenses remain property of the company. The download/access instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.

Cancellation/Refund Policy

Any subscription services maybe be cancelled by private customers at any time. Private customers can cancel their subscriptions through the payment provider, in their user account on Next Level GmbH or by contacting our support staff.  A minimum of 24 hours notice of cancellation is required. All subscriptions are protected by a 10 day refund guarantee. Customers can request a refund by contacting our support staff. Refunds are only granted within 10 days of the original payment. Refund requests that reach us outside of 10 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason.

Exclusions and Limitations

The information on this site is provided “as is”. To the fullest extent permitted by law, the company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the company’s literature. The company excludes all liability for damages arising out of or in connection with your use of this website. Please see the privacy policy and disclaimer for full details. For licensing terms, see the corresponding section in the disclaimer.