Professional (and private?) small talk.

Chapters (small steps)

  1. 0
    Introduction (1.2 min.)
  2. 1
    Small Talk? (4.2 min.)
  3. 2
    The Small Talk Question (3 min.)
  4. 3
    Mirror Content and Emotion (4 min.)
  5. 4
    Maximize Explicit Empathy (5.5 min.)
  6. 5
    Turn to a Positive Outcome (8 min.)
  7. 6
    Don't Stop! (1.5 min.)
  8. 7
    A Compass to the End (4 min.)