Our Data Privacy Policy

Thank you for visiting the Next Level Website. Your privacy is important to us, and we are committed to ensuring your privacy is respected and protected. As part of this commitment, we have prepared this Privacy Policy to explain the manner in which Next Level GmbH collects, uses, discloses and otherwise treats the personal information of consumers.

The information you provide to us is only being transmitted to and processed our website (our server is in the Netherlands), and will be protected subject to this privacy policy and contracts that impose data protections as required by your country. By using our services you consent to the transfer of your personal information in this way.

No third-party advertising is shown on this website and no information you share is in any way used to support third party advertising.

Translated versions of content, contracts and guidelines are only provided to facilitate understanding of the English version. The provision of translations is not intended to create a legally binding agreement and the translations are not a substitute for the legal validity of the English versions. In the event of any inconsistency or conflict, the English version shall always prevail and shall take precedence over the provisions in other languages.

Collection and Use of Personal Information

You are able to view this website without providing us with any personal information. However, we do collect personal information (including but not limited to your name, contact details and email address) when you:

- purchase services offered on this website;

- subscribe to one of our online newsletters;

- respond to one of our polls or surveys; or

- contact us with an enquiry, comment or suggestion.

Some of the personal information we request from you is required in order for us to provide our services. If you do not wish to provide such personal information to us, you are not obligated to, but as a result you may not be able to receive the particular Service. Some of the personal information we request from you is optional. This means that you can elect not to provide it to us and you will still be able to use the Service. If not all the personal information we request on a form is required, we identify the required personal information to you such as by displaying an asterisk (*) next to the field where we request the required personal information.

Contact form: When you contact us via our website contact form, we require you to provide your name and e-mail address for the purposes of responding to your request.

Services: When you purchase our English language training services either for yourself or for a company group we require you to provide your name, e-mail address, and address for the purposes of providing the service, contacting you and sending you messages about the service, and to store service contacts and invoices.

Subscriptions: When you subscribe to one of our publications, we may ask you to provide your name and e-mail address for the purposes of fulfilling your subscription.

Online Registration: You do not have to register to browse our websites. However, registration may be required to receive online newsletters, subscribe to our blog, or download white-papers/e-books. When you register, you may be asked for personal information such as your name, e-mail address, and a user name and password that you select. We collect this information to identify who you are, to provide you with the service or information you requested. We may also use this information for promotional and marketing purposes in accordance with this Privacy Policy and not in violation of applicable law.

Surveys: If you have participated in one of our seminars/workshops or have received coaching from us we may ask you for feedback/opinions on issues related to the quality and improvement of our service provision. Information obtained through surveys is aggregated and used for the sole purpose of improving our services.

Optional Information: Occasionally, we may request information about your needs and situation as they relate to our services. In most instances, you do not have to provide us with this information. When it is required, it will be indicated, such as by an asterisk (*) and only be used internally to improve our products and services, including our offerings to you where this is in accordance with this Privacy Policy, as well as for internal marketing research purposes.

Customer Service: When you call or e-mail us with a question, concern, or request, you may be asked for information that identifies you, such as your name, mailing address, customer number, postal code and telephone number, to help us promptly answer your question. We may retain this information to assist you in the future, for instance with any further queries you may have. We also may use your feedback, suggestions and comments to monitor and/or improve our products and services.

Website Information: Generally, you can visit our websites without giving us your name or contact information. We may collect the IP (Internet protocol) addresses of all visitors to our websites and clickstream and other related information, such as information about your computer or device, web browser and operating system and their settings, thereferring page that linked you to our site, the pages and content you see or click on during your visit and when and for how long you do so, items you download, the next Web site you visit when you leave our site, and any search terms you have entered on our site. We use this information to monitor and improve our Services.

Cookies

To enhance your experience on our Services, Google Analytics and Adsense may place “cookies” on your computer or device. Cookies are small text files that google places in your computer or device to recognize when a computer has visited the website before. Cookies, by themselves, do not tell us your e-mail address or other personal information. Even if you choose to provide this information to us by, for example, registering with one of our Services we do not link this to the data stored in the cookie. We do not relate your use of the Services to other information about you, such as your usage information and personal information. We use cookies to understand usage of the Services and to improve our website, content and offerings. For more information on how Google Analytics uses cookies see https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

Our website functions the same with or without cookies. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. If you wish to block cookies, go to https://www.allaboutcookies.org/cookies/what-information-in-cookie.html to find out how, or check your browser’s instructions. For more information on advertisements and your behavioral advertising options, visit http://www.aboutads.info/consumers.

We may use Google Analytics and the DoubleClick advertising network as well as other advertising networks to display ads across the Internet, based on your visit to our website. Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on past visits and pages visited on this website. Our site as well as third-party vendors may use third-party audience data to further optimize advertisements displayed. You can opt-out of this kind of advertising anytime, here and here.

We use YouTube and Vimeo to integrate videos. Like most websites, YouTube and Vimeo use cookies to collect information about visitors to their site. YouTube and Vimeo use them to collect video statistics, prevent fraud, and improve the user experience, among other things. They also connect you to the Google DoubleClick network. Starting the video could trigger further data processing operations. We have no control over this. For more information about YouTube' and Vimeos privacy practices, please see their privacy policies at: http://www.youtube.com/t/privacy_at_youtube and https://vimeo.com/privacy.

Local Shared Objects: Local shared objects, such as .Flash cookies,. also may be stored by Google on your computer or device. Local shared objects operate a lot like cookies, but cannot be managed in the same way. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings. For information on managing Flash cookies, for example, see http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

Cache Cookies: Cache cookies, such as eTags, may be used by Google Analytics to identify your computer or device as the same computer or device that visited a Service or Services in the past. For eTag information see https://en.wikipedia.org/wiki/HTTP_ETag.

Marketing

When we collect your personal information we may give specific disclosures at that time as to possible future use of that information for marketing purposes. Where appropriate, and invariably in the case of possible future use of your email address for marketing purposes, we will ask you to indicate your preferences as to that future use, for instance by ticking a box to opt-in or ticking a box to opt-out.

If you voluntarily explicitly sign-up for a blog or newsletter, you can remove yourself from the list by submitting an ‘unsubscribe’ message on our contact form by clicking here for mail and phone contact information (or by otherwise contacting us as described in the “How to Contact Us” section below). You can also remove yourself from an e-mail marketing list by clicking the “unsubscribe” button that appears at the bottom of our e-mails.

We will try to comply with any opt-out requests as soon as reasonably practicable but please understand that it may take us a few days to process any opt out request and that even if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your purchases, relationship, activities, transactions, and communications with us.

Disclosure of Personal Information

We will not disclose, rent, sell or otherwise transfer your personal information without your consent, except as otherwise set out in this Privacy Policy or in any specific disclosure given to you when obtaining personal information from you.

Third Party Processors and Agents: Certain personal information may be transferred to our email system suppliers Google Mail/Contacts/Calendar, and Amazon SES, and to our acounting system Lexofficesolely for the purposes of processing your request, arranging delivery of your subscription, or Service, and providing customer service. These entities may not store and process personal information for purposes not compliant with applicable data privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise not prohibited by applicable law.

Sale or Merger of Business: It is possible that all or part of Next Level GmbH could merge with or be acquired by another business or undergo a corporate change or dissolution such as a reorganization, consolidation, bankruptcy, liquidation, sale of assets, or wind down of business. If this happens we may only share or re-use the information that relates to you after receiving your explicit permission again.

Legal: We may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise, or defence of legal claims.

Third Party Websites and Advertisers

Our Services may provide links to third party websites or offerings where data privacy practices may be different to that of Next Level GmbH. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services.These linked websites or offerings have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites or offerings and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites or offerings may collect, use, disclose, or otherwise treat your personal information.

Security of Personal Information

Although we take appropriate measures to safeguard the personal information in our custody and control, and we require similar safeguarding measures from our service providers, we need you to understand that we are unable to guarantee that your personal information will never be disclosed or accessed in a manner that is inconsistent with this Privacy Policy. We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, loss, modification, disclosure, and any form of unlawful processing of personal information in our custody and control, and our service providers are bound to maintain similar safeguards. These measures also aim at preventing unnecessary collection and further processing of personal information.

To provide you with an increased level of security online, access to your personal information on certain of our websites may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Accessing, Correcting, and Deleting Your Personal Information

You can contact us at anytime to receive full information about the personal information we store about you.

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete or update personal information about you by contacting us as set out in the “How to Contact Us”section below, unless we need to retain it for tax or other legal purposes. By contacting us, you may also object to our further use of your personal information. We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information.

Retention of Personal Information

We will retain your personal information while you have an account with us and thereafter until we can no longer keep it under applicable law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity.Your rights to request that we delete your personal information are set forth in the “Accessing, Correcting, and Deleting your Personal Information” section above.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices in accordance with changed regulations. The revised Privacy Policy will be posted on this website with the date of the last modification. We will treat your personal information in accordance with the privacy policy in place at the time of collection of such information, or as you otherwise indicate your preferences. We encourage you to check whenever you use our Services to see if the policy has been updated.

Right to Complain

You can complain to the supervisory authority responsible for us, e.g. if you believe that we are illegally processing your personal data. The competent authority for us is the:

Landesbeauftragter für den Datenschutz und die Informationsfreiheit
Baden-Württemberg
Königstr. 10a • 70173 Stuttgart
Tel.: 0711 615541-0
Fax: 0711 615541-15
E-Mail: poststelle@lfdi.bwl.de
Web: www.baden-wuerttemberg.datenschutz.de.

How to Contact Us and responsible Privacy Officer

Feel free to contact us at any time if:

- you have any questions or comments about this Privacy Policy,

- you wish to withdraw your name from an e-mail or other marketing list;

- you wish to access and/or correct your personal information, or

- you have a complaint about the manner in which we treat your personal information.

Any questions, concerns, or complaints concerning our collection and use of personal information should be directed to us at the address  given below. We will conduct a reasonable investigation of and will attempt to resolve any complaints in accordance with the principles contained in this Privacy Policy.

If you have any questions or concerns about the Next Level GmbH Privacy Policy or its implementation please contact us via email at privacy@next-level.academy, by clicking here or by writing to us at:

Next Level GmbH
Privacy officer: Alexander Harmsen
Marktstätte 18
78462 Konstanz
Germany
This policy was last revised on June 22nd 2020